Student Job – Customer Support Representative – Nordic Countries

Customer Service - Düsseldorf, Germany

  • Level: Student Job (max 20hrs/week)
  • Start date: As soon as possible

Student Job - Customer Support Representative - Nordic Countries

We are nothing without our users, so it is essential that we keep them happy. We are looking for communicative individuals who can represent trivago to our Nordic speaking users. If you can bring a sense of professionalism and positivity as you work to keep our users satisfied, apply today.

What you'll do:

  • Use our customer relationship management (CRM) tool Zendesk to answer user requests and queries as you strive to provide them with the best possible support.
  • Check reservation details for trivago express bookings.
  • Fix incorrect information on trivago’s website, for instance mismatched links.
  • Pass on errors that you cannot fix to the relevant team so that they can be resolved.
  • Answer user calls. Whether assisting with users’ bookings or listening to feedback regarding new features or errors that appear on our page, you will always have to communicate in a manner that is caring, professional and helpful.
  • Pass on feedback you receive to relevant departments so that we can benefit from it as much as possible.
  • Suggest improvements we can make to our current processes and assist with projects to drive user support forward.

What you'll definitely need:

  • Native-level Swedish, Danish or Norwegian, and fluency in English (our company language).
  • Great knowledge of the Nordic countries. As you will be responsible for Sweden, Denmark, Norway and Finland, having experienced them first-hand, perhaps by living there, would be a big plus.
  • To be seeking an exciting part-time position and to be available to work 20 hours per week.
  • Excellent written and verbal communication skills.
  • The ability to work well as part of a team to achieve a collective goal rather than striving solely for personal success.
  • A natural work ethic and commitment to whatever task is at hand.
  • Good Microsoft Office skills.
  • An empathetic yet persuasive manner and the confidence to conduct negotiations.
  • The desire to work in a lively, multicultural environment.

What we'd love you to have:

  • Language skills in any of the other Nordic languages would be a plus but not mandatory.
  • Some previous experience interacting with customers, whether this be from a customer support or user support role or work within the service or hospitality industry.

Life at trivago is...

  • The belief that factual proof, not seniority, determines which path to take.
  • Self-determined working hours based on measuring productivity through goals rather than number of hours spent in the office.
  • Being supported in all your needs, including relocation assistance and language classes for international arrivals.
  • The freedom to embrace small-scale failures as a path to large-scale success.
  • The opportunity to develop personally and professionally with regular free workshops, seminars, sports and activities.
  • The ability to push your ideas through to execution without being held back by bureaucracy.
  • Working at our head office in Düsseldorf, a city boasting the 6th highest quality of life in the world for expats.
  • To find out more about life at trivago follow us on Facebook – @lifeattrivago

Additional information:

  • Please note that your CV and motivation letter must be written in English. Please also note that all applications must be made online. We do not accept physical applications and any documents sent to us will not be returned.
  • This a fixed-term position of 6 months. You must be free to work 20 hours per week.
  • We do not require the services of an agency for this position.
  • trivago GmbH is an equal opportunity employer. Applications from individuals with disabilities are welcome.

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