Technical Account Manager

Sales / Account Management, Software Engineering - Düsseldorf, Germany

  • Level: Early Career
  • Start date: As soon as possible

Technical Account Manager

To ensure that all hotel information on our site is up-to-date, consistent and high quality, we need to verify that our advertisers can integrate within our website and have a compatible interface with trivago. We’re looking for a technical contact for our advertisers, someone who can explain our website’s architecture and ensure that their integration process to our site is as smooth as possible.

What you'll do:

  • Be the primary interface between our Sales & Account Managers and Technology team. Explain the integration process to our advertisers and remain their technical point of contact.
  • Communicate directly with advertisers, our Sales & Account Management team and our Software Development team to coordinate optimal advertiser integration.
  • Ensure high-quality standards of hotel information on our site are met through operational testing and visual confirmation of partner configurations on trivago.
  • In cooperation with trivago’s Quality Assurance team, analyse our advertisers’ landing pages, ensure that they meet our requirements and detect possible sources of failure.
  • Define processes for test plans and live failure recovery plans in cooperation with our Testing team.
  • Research and document all data acquired about each advertiser and keep this information up-to-date.

What you'll definitely need:

  • A good understanding of technical communication.
  • An excellent understanding of XML, JSON, SOAP and TCP/IP.
  • Excellent organization skills that allow you to prioritize effectively.
  • The assertiveness and strong communication skills necessary to provide a basis for successful negotiation and relationship building.
  • An eye for detail that means you can be trusted to detect data inconsistencies.
  • Fluency in English (our company language).

What we'd love you to have:

  • 1-2 years’ experience in technical customer service, technical account management or a similar field.
  • 1-2 years' programming experience.
  • Previous experience working in Level 3 support.
  • At least basic SQL knowledge.

Life at trivago is...

  • The belief that factual proof, not seniority, determines which path to take.
  • Self-determined working hours based on measuring productivity through goals rather than number of hours spent in the office.
  • Being supported in all your needs, including relocation assistance and language classes for international arrivals.
  • The freedom to embrace small-scale failures as a path to large-scale success.
  • The opportunity to develop personally and professionally with regular free workshops, seminars, sports and activities.
  • The ability to push your ideas through to execution without being held back by bureaucracy.
  • Working at our head office in Düsseldorf, a city boasting the 6th highest quality of life in the world for expats.
  • To find out more about life at trivago follow us on Facebook – @lifeattrivago

Additional information:

  • Please note that applicants from outside of the EU will need a university degree in order to be considered for this position.
  • Please note that all applications must be made online. We do not accept physical applications and any documents sent to us will not be returned.
  • Please note that your CV and motivation letter must be written in English.
  • trivago GmbH is an equal opportunity employer. Applications from individuals with disabilities are welcome.

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